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Author: Frank Besednjak

Frank Besednjak is a Trainer, Business Coach, and Motivational Speaker. He can be reached at frank@therealfrank.com or through his website at TheRealFrank.com.

Motivating Employees

Motivating employees takes great leadership. Frank Besednjak has some tips for doing this.

What is Your “Unique Emotional Proposition?”

Customers do not make logical decisions, they make emotional decisions. Business Expert Frank Besednjak explains why you need to leverage this in your company.

Soft Skills and Success

Frank Besednjak explains why teaching soft skills is easier when you focus on the customer’s journey.

The Client Journey – The Presentation and Close

Frank Besednjak shares why your salespeople must master the presentation and close in his latest article.

The Client Journey – The Visit

This is the third article from consultant Frank Besenjak walking contractors through every aspect of working with a customer in a field service business.

The Client Journey – Actively Waiting for You

The time frame you give your customers for arrival is seen as the time in which the job will start and be finished between. Learn how to manage this perception.

Managing Your Clients’ Journey – The Initial Contact

The sales process is a journey for your customers. Frank Besednjak is breaking down each step of the journey and the first step is the initial call.

Processes That Create Success

You need to have set processes in place, so that every opportunity becomes a sale. Here are some tips for creating a process for sales success.

Getting Out of a Funk

We all get into “funks” now and again, but it’s how we handle these funks that matters. Frank Besednjak has some tips to help you break free from the funk.

5 Steps To Resolving Issues

Every decision you make in business can result in great rewards, have no impact, or result in serious negative consequences. […]

Employee Meetings: Bitch Session Or Team Building?

Earlier this year I was working with one of my clients and had the opportunity during one of my visits […]

You Are Hindering Your Success

I usually like to write something about my experience for this column, but recently I read an article by Michael […]

Are You Selling Products or Experiences?

Recent studies have shown most sales people overwhelmingly list price as the number one reason for customers making the purchase […]

It’s All In The Processes

Over the last year I’ve had the privilege of helping a few contracting businesses go from barely staying above water […]

Avoid Using Gimmicks

You know just about every time I get on social media, check my email, or open my regular mail, I […]

Tune-Up Your Company!

Just as we recommend that your customers tune up their mechanical equipment to avoid future disasters, it is just as […]

Practice Makes Perfect

If you have read any of my previous articles or one of my blogs you probably know I like to […]

Employees Are Not Created Equal

I’ve managed hundreds of people during my career and I can tell you one thing for sure, people are definitely […]

Determining Training Needs of Employees

Determining specific training needs can be challenging, especially when “lack of training” is used as a reason for low or […]

Be Clear With Expectations

I’m sure you’ve wondered why an employee develops a performance problem, and how to go about resolving it. In my […]

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