OBJECTIVES Lehigh Valley Health Network (LVHN) is a regional healthcare provider with multiple hospital and primary care locations, staffed by almost 14,000 employees. Its headquarters, home to the administrators who manage this large operation, is located in a multi-story, 160,000ft2 building in Allent...
“Why we do what we do” is why I do what I do. My job is to “change behavior.” Should be your marketing’s job too: To move a customer from not calling you to calling. From leaving you to staying. From complaint to a glowing referral. Here’s how you do that… People tend to think ...
It’s November, election day this year is Tuesday, November 6, and you’re probably expecting insightful political analysis from me. But, I’m certain that most Americans are sick of politics, particularly after the dramatic Supreme Court nomination process and subsequent hearings earlier this year. I’d ra...
Studies have shown that 80% of homes have undersized return duct systems. An undersized return duct system reduces the amount of air flow through the system and may cause reduced comfort and efficiency as well as poor supply airflow, duct sweating, improper refrigerant charge, and excessive air noise....
