Author: Melinda Wamsley

Sometimes you have to perform work in a high crime area. Here are some tips for protecting your team members, your tools, and your vehicles.

IE3 shares tips for working in houses that pose dangers to technicians and sales people.

IE3 looks at how to handle customers who aren’t at home when the technician arrives.

Keeping politics out of the job site is always a good idea. IE3 has some tips to help.

Highly opinionated customers can be tough to work with. IE3 has some tips to make it better.

We live in a diverse society that speaks many languages. IE3 looks at what you can do to make customers who don’t speak English have a great experience.

Sometimes your customers want to get too involved in your work. IE3 has some tips for handling these customers with tact.

You team is in your customers’ homes daily and they can come across a variety of situations that may make them uncomfortable. Here are some guidelines for handing them.

Some people are more vulnerable to scams than others. It’s important to show them, you are there to truly help them and not take advantage of them.

Working with older customers can take some finesse. But, if you do few simple things you will win these customers and their friends for the long haul.

We live in a diverse society and when you enter customers’ homes you need to be aware of and respect their culture and customs. Here are some tips to help.

With mid-term elections in about eight months, one of the smartest things you can leave out of your tool belt […]

People with physical disabilities have jobs, hobbies, homes, and families just like you do. Their disability doesn’t define them. They […]

You’ve arrived at the home of your client, ready for your service call.  Unfortunately, when you are greeted at the […]