IE3: Business Tools for HVAC & Plumbing Contractors - Page 3 of 134 - Indoor Environment & Energy Efficiency  
What Is Leadership?

What Is Leadership?

After spending a decade as a congressional staffer, I made a brief, but extremely impactful career change.  I was hired by Physician Sales & Service, Inc. (PSS), the first national physician supply company in the United States. Company founder Patrick Kelley despised traditional management training...
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Saying No the Correct Way

Saying No the Correct Way

Most business professionals face a daily dilemma when serving others.  This challenge occurs more times than we’d care to admit. A business transaction may be moving ahead smoothly, and then the customer stops to ask a question about the product, service or company policies. Then anxiety builds up insid...
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