Every state in the U.S. recorded a warmer-than-average year in 2017, including 32 states that posted a top-10 hottest year on record. Regardless of their region or state, air conditioning contractors around the country should be prepared for the busy summer months by ensuring they are able to meet custo...
Apps have become such an integral part of the day-to-day HVAC business that most contractors can’t imagine how they ever managed without them. The number one app used at Envirotech Heating & Cooling in Shawnee, KS, is Aptora’s field service management app, which ties into the company’s office softw...
Service techs are the point of the spear. They’re the men and women who deal directly with business managers and homeowners and the ones everyone expects to quickly find and repair all types of comfort-related problems. Because service techs usually run several trouble calls every day, they have a huge...
Question: Do you have pay your field personnel overtime after 8 hours of work per day? Our current policy is that we pay overtime after 40 hours of time worked in a week. But every now and then someone complains that they want overtime for hours worked over 8 hours. What is the norm in the industry? ....
