Every entrepreneur or small business owner has (or has had) at least one troublesome customer. Maybe …
IE3 looks at fail customer service mistakes to avoid.
It’s a situation many contractors dread: arriving at a customer’s home for a scheduled job to find t …
IE3 shares tips for helping your customer achieve comfort on a budget.
Rich Morgan of Magic Touch, share his experience working on a Bar Rescue project.
Many DIY'ers go to big box stores and purchase equipment and parts — then realize that they're in o …
Adams Hudson share how to lose customers with IE3 readers.
IE3 looks at how to handle delinquent customers.
IE3 looks at how to increase your prices without losing customers.
IE3 has tips for avoiding seasonal slowdowns.
IE3 looks at how to handle mistakes in customers' homes.
Frank Besednjak talks about how to change employees' behavior.